Air Medical Evacuation Concierge
Air Medical Evacuation Concierge
Privacy Policy
Privacy Policy
Last Updated: October 25, 2026
Last Updated: October 25, 2026
Effective Date: October 25, 2026
Effective Date: October 25, 2026
Introduction
Introduction
This Privacy Policy explains how PT MEDICGO MEDEVAC GROUP (“MEDICGO”, “we”, “us”, or “our”) collects, uses and shares personal information through our website and independent medical aviation coordination services.
This Privacy Policy explains how PT MEDICGO MEDEVAC GROUP (“MEDICGO”, “we”, “us”, or “our”) collects, uses and shares personal information through our website and independent medical aviation coordination services.
MEDICGO acts as an independent medical aviation concierge and coordination platform. We help arrange patient transport and related logistics with licensed third-party medical, aviation, ambulance and healthcare providers. We do not act as the operating airline or the treating healthcare provider.
MEDICGO acts as an independent medical aviation concierge and coordination platform. We help arrange patient transport and related logistics with licensed third-party medical, aviation, ambulance and healthcare providers. We do not act as the operating airline or the treating healthcare provider.
Information We Collect
Information We Collect
We may collect your name, email address, telephone or WhatsApp number, location and relationship to the patient when you contact us, request assistance or make a transport enquiry.
We may collect your name, email address, telephone or WhatsApp number, location and relationship to the patient when you contact us, request assistance or make a transport enquiry.
To coordinate a transfer, we may also request relevant patient and medical transport information, including the patient’s identity, departure and destination locations, travel dates, mobility needs, medical condition, care requirements and supporting documents provided by you or an authorised representative.
To coordinate a transfer, we may also request relevant patient and medical transport information, including the patient’s identity, departure and destination locations, travel dates, mobility needs, medical condition, care requirements and supporting documents provided by you or an authorised representative.
Please share only information relevant to your request. If you provide information about another person, you should have the appropriate authority or permission to do so.
Please share only information relevant to your request. If you provide information about another person, you should have the appropriate authority or permission to do so.
How We Use Your Information
How We Use Your Information
We use the information you provide to respond to enquiries, assess coordination requirements, prepare transport arrangements and quotations, communicate with you and facilitate the requested medical aviation or concierge services.
We use the information you provide to respond to enquiries, assess coordination requirements, prepare transport arrangements and quotations, communicate with you and facilitate the requested medical aviation or concierge services.
We may also use information to maintain service records, address support requests, protect the security of our services and meet applicable legal or regulatory obligations. Where required, we will seek appropriate consent before processing sensitive medical information.
We may also use information to maintain service records, address support requests, protect the security of our services and meet applicable legal or regulatory obligations. Where required, we will seek appropriate consent before processing sensitive medical information.
Disclosure
Disclosure
We share information relevant to a requested service with licensed third-party operators and providers, such as air ambulance operators, medical teams, ground ambulance providers, hospitals and other authorised coordination partners.
We share information relevant to a requested service with licensed third-party operators and providers, such as air ambulance operators, medical teams, ground ambulance providers, hospitals and other authorised coordination partners.
These providers may need information to assess transport suitability, arrange clinical support, obtain clearances or complete a patient handover. They operate independently and may process information under their own privacy policies and professional obligations.
These providers may need information to assess transport suitability, arrange clinical support, obtain clearances or complete a patient handover. They operate independently and may process information under their own privacy policies and professional obligations.
Cross-border transport may require information to be shared with providers or authorities in another country, including Indonesia, Singapore or the destination country. We may also disclose information where required by law or a lawful request from an authorised authority.
Cross-border transport may require information to be shared with providers or authorities in another country, including Indonesia, Singapore or the destination country. We may also disclose information where required by law or a lawful request from an authorised authority.
Security
Security
We take reasonable organisational and technical precautions to protect personal information against unauthorised access, loss, misuse or disclosure. However, no website, electronic communication channel or storage system can be guaranteed completely secure.
We take reasonable organisational and technical precautions to protect personal information against unauthorised access, loss, misuse or disclosure. However, no website, electronic communication channel or storage system can be guaranteed completely secure.
We aim to retain personal information only for as long as reasonably needed for coordination, recordkeeping and applicable legal obligations. Please avoid sending unnecessary medical documents through unsecured channels.
We aim to retain personal information only for as long as reasonably needed for coordination, recordkeeping and applicable legal obligations. Please avoid sending unnecessary medical documents through unsecured channels.
Data Rights
Data Rights
Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate details, request deletion or restriction of certain information, or withdraw consent where processing is based on consent.
Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate details, request deletion or restriction of certain information, or withdraw consent where processing is based on consent.
Some requests may be limited by legal requirements, recordkeeping duties or the need to complete an ongoing service. We may ask you to verify your identity or authority before responding. Withdrawing consent does not affect processing that was lawful before withdrawal.
Some requests may be limited by legal requirements, recordkeeping duties or the need to complete an ongoing service. We may ask you to verify your identity or authority before responding. Withdrawing consent does not affect processing that was lawful before withdrawal.
Contact Us
Contact Us
For privacy enquiries or requests concerning your personal information, please contact PT MEDICGO MEDEVAC GROUP at info@medicgomedevac.com.
For privacy enquiries or requests concerning your personal information, please contact PT MEDICGO MEDEVAC GROUP at info@medicgomedevac.com.
Registered address: Sovereign Plaza, Lt. 12 No. 12-01, Jl. T.B. Simatupang No. 36, Jakarta Selatan, DKI Jakarta 12430, Indonesia.
Registered address: Sovereign Plaza, Lt. 12 No. 12-01, Jl. T.B. Simatupang No. 36, Jakarta Selatan, DKI Jakarta 12430, Indonesia.
Email our privacy desk
Email our privacy desk